Refund and Cancellation Policy

Refund and Cancellation Policy

At BDG Agency, we strive to provide the highest quality services to our clients. However, we understand that sometimes cancellations or refunds may be necessary. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are granted.

1. Refund Policy

Refunds are considered on a case-by-case basis, depending on the nature of the service provided. Our policy is as follows:

Services Not Rendered: If we have not yet started working on a project or service, you may be entitled to a full refund.

Partial Refunds: If work has begun but is not yet completed, we may offer a partial refund based on the progress of the project and the time spent on it.

Completed Services: Once a service or project is completed and delivered, we generally do not offer refunds. However, we are committed to client satisfaction, and if you have concerns about the final result, we encourage you to contact us to discuss the issue.

2. Cancellation Policy

You may cancel services at any time before the work begins. Once work has started or a service has been delivered, cancellations may be subject to the following terms:

Before Service Start: You may cancel any service without incurring a cancellation fee if we have not yet started work on your project.

After Work Commencement: If work has already begun, a cancellation fee may apply based on the scope of work completed. This fee will be calculated fairly and in accordance with the time and resources already spent on your project.

Project Delays: If the project is delayed by external factors or due to client?s failure to provide necessary materials or information, cancellation may not be possible until the project is completed.

3. Requesting a Refund or Cancellation

To request a refund or cancellation, you must contact us directly. You can reach us through the following methods:

Email: brothersdigitalgoodsllc@gmail.com

Phone: 9024444869

Please include your order details, such as your invoice number, the service purchased, and the reason for your request.

4. Changes to the Policy

We reserve the right to update or amend this Refund and Cancellation Policy at any time without prior notice. Any changes will be posted on this page with the updated date.

5. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

Email: brothersdigitalgoodsllc@gmail.com

Phone: 9024444869